HSB is now ISO 9001 2008 Certified
HSB is proud to announce that we are now certified as ISO 9001:2008 compliant, the most widely used and internationally-recognized framework for good business management covering the key area of ‘Quality Management’.
This ISO 9001:2008 compliancy demonstrates that HSB has policies, processes and procedures in place to better meet ‘Quality Management and Customer’ requirements.
To become certified as ISO 9001:2008 compliant, HSB underwent an extensive process of review and improvement to establish our procedures document and quality manual. This process included setting measurable objectives and incorporating corrective and preventative actions and methods of monitoring customer satisfaction. All members of staff where trained on the new or updated procedures and key staff are part of the review and improvements steps. Finally, an extensive audit was carried out to enable our certification.
Compliance with ISO 9001:2008 recognizes that HSB’s policies, practices and procedures are of a consistent quality in the services we provide to our customers. With this certification, our customers can be confident that HSB is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed customer satisfaction.
To maintain our certification, HSB will have an annual Surveillance Audit to ensure our policies and practices continue to meet the standard.
With this prestigious certification, our clients can be assured and confident to work with a company providing quality in services that have been internationally recognized. Each of our Clients now receives certified services, characteristic a selected group of top-level companies.
This certification represents our commitment to set up strategic alliances with clients and suppliers, always seeking win-win relationships to benefit our clients. It also reinforces our continual improvement process through feedback from our daily operations.
We would like to thank all of our staff cooperated directly or indirectly with Quality Department to archive this strategic goal of our company.